Frequently Asked Questions

If you see a "Citation Cannot be Found" message when you enter your citation/ticket/case number, it either means (i) you didn’t enter your information correctly or (ii) you don’t currently have any obligations to pay.

Please contact the Court if you need further assistance.
No. You will NOT be sent a bill, invoice or statement. It is your responsibility to ensure that your payments are made timely.
Online we accept the following major credit/debit cards: Visa, MasterCard, and Discover. We will accept check or money order in-person or via mail, and cash in-person only.
Transactions made through this website are processed by a third party vendor. The transaction will appear on billing statements similar to MDE COURT EPAY.
Credit card payments generally get declined for a number of reasons including insufficient funds, frozen account status, invalid credit card number or expiration date, invalid CVV number, etc. Unfortunately the card issuing bank often does not provide us additional details regarding the reason for the decline -- that's why the error you see simply states "transaction declined".

If no reason is given, you'll need to contact the card issuing bank for more information about the specific reason for your decline.
Yes. A 2.75% credit card fee and a $5.95 convenience fee is added to all payments. If you're making a monthly installment payment, the convenience fee drops to $2.95.
Please contact the Court if you believe a refund is necessary. Be prepared to provide information about your transaction such as your name, case/citation number, date of transaction, transaction amount and last four digits of the credit card number.

Once your payment is made, any convenience fees or credit card fees applied to your payment are non-refundable, non-exchangeable and non-transferable.
This website site is not under the control of Madera Superior Court ("Court"). It's a service owned and operated by Journal Technologies. The Court is not responsible for the content or availability of this third-party website. The Court is not an agent for this third party vendor, nor does the Court endorse or guarantee the products or services. The Court makes no representation or warranty regarding the accuracy of the information contained in this linked site.

Journal Technologies is committed to protecting and respecting your privacy -- both in accordance with federal laws and the State of California. Our Journal Cloud Terms of Service sets out how we collect and process personal information about you when you use our products and services (our “Services”), or when you otherwise do business or make contact with Journal Technologies.

Please read the Journal Cloud Terms of Service to understand how we handle and treat your personal information.
If you have any additional problems or questions, please Contact Us.